Refund & Return Policy

30-Day Comfort Guarantee

We want you to love your Footnity purchase. If your shoes don’t fit or meet expectations, you can request an exchange or return within 30 days of delivery.

1. Eligible Returns & Exchanges

To qualify:

  • Item must be unused, unworn, and in original packaging

  • A proof of purchase (order number or confirmation email) is required

  • Final sale / clearance items are not eligible for return or refund

  • Products showing signs of wear or damage caused by the customer cannot be accepted

2. Free Size Exchange (No Extra Shipping Fees)

If the size doesn’t fit – don’t worry.

  • One free size exchange per order is offered within 30 days

  • We cover the new shipping to you, you do not pay any extra fees

  • We only ask you to send us:

    • Your order number

    • The size you received and the size you want instead

  • Email: info@footnity.com

3. Refunds

If you prefer a refund instead of an exchange:

  • You must contact us within 30 days of delivery

  • We will provide the return address of our fulfillment center in Asia (China)

  • Return shipping costs are the responsibility of the customer

  • Once the product is received and inspected, your refund will be processed to the original payment method

⚠ Important:

  • Shipping fees (if applicable) are non-refundable

  • We are not responsible for lost or untracked return shipments

  • Refunds can only be issued after the returned item arrives at our warehouse and is approved

4. Damaged or Incorrect Items

If you received the wrong product or a damaged item:

  • Contact us within 7 days of delivery with photos

  • We will offer a replacement or a full refund

  • In this case, we cover all return or replacement shipping costs

5. How to Start a Return or Exchange

  1. Email us at info@footnity.com with:

    • Full name

    • Order number

    • Reason for return or required exchange

  2. You will receive instructions and, if applicable, the return address

  3. Once your return is received & inspected, we will notify you via email regarding approval and refund status

6. Additional Notes

  • We reserve the right to refuse returns that do not meet the conditions above

  • We recommend using trackable shipping for returns to avoid any delivery issues

  • Processing time after receiving your item is typically 3–7 business days